NetSuite Post-Go-Live Support
What happens after your implementation partner's engagement ends, and how an ongoing NetSuite team fits into that.
What “post-go-live” actually means
Most NetSuite implementation partners are scoped to get your account live: initial configuration, data migration, core workflows, and training. Once you go live, that engagement typically winds down. What’s left is a working NetSuite account and a business that keeps changing, with no dedicated technical team assigned to keep up with it.
Post-go-live support is the ongoing work that fills that gap: fixing what breaks, building what the business needs next, and adjusting NetSuite as your processes evolve, on a continuous basis rather than as a single project with an end date.
What’s typically included
The specific mix varies by account, but post-go-live engagements generally cover:
SuiteScript Development
Custom scripts tailored to exactly how your business operates.
Workflow Automation
Automated approvals and notifications that remove manual busywork.
Saved Searches
Targeted searches that surface the data your team actually needs.
Dashboards
Role-based dashboards that put key metrics in front of the right people.
Advanced PDF Templates
Branded invoices, statements, and forms that match how you do business.
Custom Records
Structured records that capture the data your processes depend on.
Suitelets
Custom pages and tools built directly inside NetSuite.
User Event Scripts
Automatic record-level logic that runs exactly when it should.
How engagements typically work
Post-go-live work doesn’t usually need a new statement of work for every request. Most teams operate on a flexible, month-to-month basis: you bring requests as they come up, changes are built and tested in a sandbox before touching your live account, and the relationship continues for as long as it’s useful, not for a fixed project term.
Who this is for
Companies that have already completed their NetSuite implementation and are looking for a responsive, technical team for ongoing development, automation, reporting, and account upkeep. If you haven’t gone live yet, this isn’t the right fit; you’ll want an implementation partner first. See implementation partner vs. managed support for that distinction. If you’re evaluating what it looks like to hire a NetSuite developer — what to look for, how engagements are structured, and what questions matter — that guide covers all of it.
Frequently Asked Questions
What's the difference between this and NetSuite's own support?
NetSuite's support handles platform bugs and questions about standard functionality. We handle the customization layer — scripts, workflows, saved searches, templates, and configuration specific to your account. Most day-to-day questions in a live account sit in the customization layer, not the platform itself.
How is support billed?
We work on a retained hours model: a monthly block of hours applied to whatever work comes up that month. This works better than per-ticket billing for accounts that have a steady but unpredictable stream of customization requests.
Do you require a long-term contract?
We typically start with a three-month engagement, which gives enough time to understand the account and address the highest-priority items. Most clients continue month-to-month after that.
Can you take over support from a current managed services provider?
Yes. We handle transitions regularly. The process involves a documented handoff of active customizations, known issues, and in-progress work. We also review the account independently rather than relying solely on the previous provider's documentation.
Already live on NetSuite?
Tell us what’s not working or what you need built next.