NetSuite Health Check
An independent review of your live NetSuite account, covering what was built, how well it was built, and what needs attention. Delivered as a written report within one week.
Tell us what your account needs.
★★★★★ 5.0 · 5 client reviews · NetSuite-certified · Fixed fee $799 · No upsell obligation
Quick answer
SuitePacific conducts NetSuite health checks for live accounts that need an independent review of what was built, what is still working, and where technical debt or operational risk has accumulated. The review covers the full customization layer: SuiteScript deployments, SuiteFlow workflow configurations, saved search performance, custom fields and forms, roles and permissions, and active integrations. Each area is evaluated against what was built, whether it is still being used, and whether it creates risk as the account evolves. Findings are delivered as a written report within five to seven business days with each issue categorized by severity: what is safe to leave, what needs attention, and what needs remediation before planned changes proceed. SuitePacific is Oracle-certified (SuiteCloud Developer II and Administrator Professional) and conducts every health check independently, with no prior involvement in the account being reviewed. Fixed fee: $799.
A NetSuite health check is a structured review of your live account by someone who did not configure it. We look at what exists, what is actually in use, and where the account has accumulated risk or technical debt. The result is a written findings report you can act on, share with your team, or use as the basis for a remediation project.
Common situations that bring people here
You inherited an account and don't know what's safe to change.
A previous developer or implementation partner built the account. Documentation is thin or nonexistent. Before touching anything, you need to know what is actually there and what is still active.
Things work, but you're not sure they work correctly.
The account is live and in use, but you have low confidence in the quality of what was built. Saved searches return questionable numbers, workflows fire inconsistently, and nobody can explain why.
You're planning a major change and need a clean baseline first.
Before adding a new module, launching a major customization, or changing your team structure, you want a current-state picture of what the account actually looks like.
What the health check covers
We review across six areas systematically, regardless of which one prompted the review. Problems in one area frequently originate in another.
Custom Fields and Forms
Which custom fields carry data, which are empty, and which appear on no active form. Unused fields that inflate every record load.
Saved Search Performance
Searches that run without indexed criteria first, dashboard portlets with unbounded result sets, and searches referenced in workflows that run on every record save.
Script Deployments
Active versus inactive deployments, execution status and recent error logs, governance unit consumption per script, and overlap with workflows doing the same work.
Workflow Configuration
Entry conditions that are broader than intended, branches with no exit, conditions that overlap with User Event scripts, and workflows still running for retired processes.
Roles and Permissions
Whether roles follow least-privilege principles, which users have administrator-level access, and whether employee offboarding left inactive accounts with open access.
Integration Health
Active integrations and their current error rates, scheduled scripts that process external data, and authentication tokens approaching expiry.
What changes after a NetSuite health check?
Most accounts start the health check with low visibility into what was actually built. The review converts unknown risk into documented, prioritized findings.
| Area | Before review | After health check |
|---|---|---|
| Script deployments | Unknown which scripts run, fail, or consume excessive governance units | Each deployment's execution status, error rate, and governance cost documented with risk classification |
| Saved searches | Unsure which searches slow the account or cause dashboard load issues | Searches missing indexed criteria identified; unbounded portlets flagged with specific fix recommendations |
| Workflow configuration | Workflows present but entry conditions and script overlap unclear | Entry conditions, exit paths, and conflicts with User Event scripts mapped for every active workflow |
| Roles and permissions | Unknown who has administrator access or which former employees still have active accounts | Least-privilege gaps, over-permissioned roles, and inactive accounts listed with remediation steps |
| Custom fields | Unknown which fields carry data versus were built but never used | Active versus empty fields enumerated; fields inflating record load with no active use identified |
What the report includes
The written report covers all six audit areas with specific findings, severity classifications, and recommendations. Below are illustrative examples of the type of findings the report surfaces; actual findings depend on what is in your account.
Script Deployments
3 active User Event scripts deployed to All Records instead of specific record types; creates governance unit risk on high-volume saves.
Saved Searches
2 dashboard portlets with unbounded result sets loading on every page; no indexed criteria on the main revenue report used in monthly close.
Workflow Configuration
4 workflows targeting the same Sales Order record with overlapping entry conditions; 1 approval workflow has no exit branch on rejection path.
Roles and Permissions
2 inactive employee accounts with active Administrator role; 3 active roles granting Full Edit access to financial records without documented business need.
Custom Fields
47 custom fields present; 18 carry no data in any transaction record; 12 appear on no active form and inflate record load on every page.
Integration Health
Active integration auth token expires within 30 days; 3 scheduled scripts processing external files have no error logging in production.
These are illustrative findings representing patterns common in live NetSuite accounts. Actual report findings are specific to your account configuration.
How the engagement works
We review before you provide any direction
We work from the account directly, not from your interpretation of it. This gives us an objective picture of what was actually built versus what you were told was built.
Findings documented with severity
Each finding is classified as critical (likely causing active problems), high (will cause problems as the account grows), or advisory (optimization opportunities). Nothing is flagged without a clear explanation.
Written report, not just a conversation
You receive a structured written report you can act on independently, share with leadership, or hand to another developer. The findings are yours, not locked in someone's head.
Why SuitePacific
NetSuite-Certified
NetSuite SuiteCloud Developer II and Administrator Professional certifications. We know what a well-configured account looks like because we build and maintain them.
Objective Assessment
We review the account as it exists, not as it was described to us. That distinction matters when accounts were built by people who are no longer available to explain their decisions.
Fast Turnaround
Most health check engagements complete within five to seven business days. You have a written report before the end of the following week.
No Upsell Pressure
The health check is a fixed-scope deliverable. If the findings suggest remediation work, we scope that separately. You are not required to engage us for anything beyond the assessment.
After the health check
- Not sure what NetSuite technical debt looks like in a live account? That page covers the five layers where it accumulates and what each one costs in practice.
- Account Optimization is the remediation engagement for accounts where the health check finds accumulated technical debt.
- Implementation Rescue covers the more extensive work required when an account was configured incorrectly from the start.
- Post-Go-Live Support is the ongoing engagement for accounts that are in good shape and need a dedicated technical team going forward.
- NetSuite Care Plans are the monthly support plans for accounts that need ongoing SuiteScript, workflow, and technical support on a predictable retainer, starting at $799/month.
- If the health check reveals the account needs a partner change, NetSuite Partner Replacement covers what the transition looks like and what stays intact in your account.
- NetSuite FSM Support covers Field Service Management-specific findings: sync failures, bundle update issues, configuration problems, and mobile app behavior.
Pricing
$799 fixed fee
One fixed price covers the full account review across all six areas and the written findings report. No hourly billing, no scope creep. Same price as one month of a Care plan entry tier, with a defined deliverable.
If the findings point to remediation work, that is scoped and priced separately. You are not required to engage SuitePacific for anything beyond the assessment.
Bottom Line
The SuitePacific NetSuite Health Check gives you an honest account of what is working, what is fragile, and what carries real risk before anything breaks.
Most NetSuite accounts are never formally reviewed after go-live. Customisations accumulate, integrations drift, workflows conflict, and nobody maps the risk until something goes wrong in production. The Health Check exists to get ahead of that. It is a structured review conducted by Oracle-certified developers with direct access to your account, producing a written findings report with clear priority classifications.
SuitePacific holds the Oracle SuiteCloud Developer II and Administrator Professional certifications. The Health Check is $799 fixed fee, delivered within two weeks of account access. If the findings surface work that needs to be done, a managed retainer engagement is available starting at $799 per month. There is no obligation to continue beyond the assessment.
- → Oracle-certified review across scripts, workflows, integrations, and configuration
- → Written findings report with priority classifications, not a verbal debrief
- → $799 fixed fee, no obligation to continue to a retainer
Frequently Asked Questions
How long does the health check take?
Most accounts complete in five to seven business days. Larger accounts with many years of customization history may take slightly longer. We give you a specific timeline at the start of the engagement.
What do you need from us to start?
Administrator access to your NetSuite account and a brief intake call to understand what is prompting the review. We do the rest from the account directly.
What does the deliverable look like?
A structured written report covering each audit area, with specific findings, severity classifications, and recommendations. Format is a detailed PDF or shared document, not a slide deck.
Is the health check different from account optimization?
Yes. The health check is a pure assessment: we review, document, and report. Account optimization is the remediation work that follows. Some clients start with the health check to understand what they are dealing with before committing to a cleanup engagement.
What if the findings are more serious than expected?
We discuss the findings with you before closing the engagement. If the account needs substantial remediation, we scope that separately with your report as the starting point. You always have the option to take the findings elsewhere.
Related reading
- NetSuite ERP cost guide breaks down what companies pay for licensing, implementation, and post-go-live support with comparison tables.
- In-house NetSuite administrator vs managed services helps finance and IT leaders decide how to staff ongoing NetSuite support after the health check findings are in hand.
- NetSuite account optimization is the remediation engagement that follows a health check: addressing the gaps the review identified.
- NetSuite SuiteScript 2.1 migration services covers the full six-stage migration for accounts with SuiteScript 1.0, 2.0, or 2.x scripts that will stop working in the 2028.2 release.