SuitePacific NetSuite Care
Your NetSuite technical team, without the cost of hiring one.
NetSuite doesn't stop needing attention after go-live. SuitePacific Care gives your team ongoing access to experienced NetSuite technical professionals for a predictable monthly fee.
Starting at $799/month. 3-month minimum, then month-to-month.
What is a NetSuite Care plan?
A NetSuite Care plan is a monthly retainer that gives your team access to an experienced NetSuite technical specialist without hiring a full-time developer. Each month you receive a set number of hours for SuiteScript development, workflow automation, saved searches, reporting, troubleshooting, and configuration changes. Plans are structured, not time-and-materials: you know the cost, the scope, and the response commitment before the month starts. Care plans start at $799/month and operate on a 3-month minimum, then month-to-month with no long-term contract.
NetSuite-certified · No SOW per request · Direct developer access · From $799/month
Rated 5.0 on Clutch · NetSuite SuiteCloud Developer II · Administrator Professional certified
No project-by-project negotiations. No scrambling to find a developer. No full-time hire.
Just reliable NetSuite technical support when your business needs it.
What's Included
One monthly plan. A technical resource you can rely on.
SuitePacific Care is built for businesses that already run NetSuite and need experienced technical support on an ongoing basis.
From small fixes to recurring technical improvements, SuitePacific Care gives you a reliable technical resource without adding another full-time employee.
Plans
Choose the level of support your business needs
Care
For teams with occasional technical needs
Up to 10 hours/month
- SuiteScript
- Workflows
- Advanced PDFs
- Saved Searches & Reporting
- Forms & Customizations
- Troubleshooting
- Technical guidance
- Documentation
- Standard support priority
Best for: Businesses that need an experienced NetSuite technical resource available each month without maintaining a full-time developer.
Get StartedCare Plus
For businesses with regular NetSuite technical needs
Up to 20 hours/month
- Everything in Care
- Priority support
- Monthly technical review
- Proactive recommendations
- Deeper troubleshooting and technical analysis
- Ongoing customization support
Best for: Growing NetSuite teams that regularly need development, troubleshooting, reporting, workflow and customization support.
Get StartedCare Pro
For businesses that need a deeper technical partnership
Up to 35 hours/month
- Everything in Care Plus
- Highest support priority
- Regular technical planning
- Proactive NetSuite improvement recommendations
- More extensive development capacity
- Ongoing technical oversight
- Dedicated technical coordination with your team
Best for: Businesses with substantial ongoing NetSuite development and technical support requirements.
Get Started3-month minimum commitment, then month-to-month.
Client Feedback
What Care clients say
We mainly use SuitePacific for ongoing NetSuite support. They've become someone we can reach out to when something breaks or when we need a change made. Having someone who already knows our account has made things much easier for our team.
Operations Manager
Rated 5.0 on Clutch
Stop negotiating every small NetSuite request.
Traditional consulting can turn a simple request into a new estimate, approval cycle and project. SuitePacific Care changes that. With a monthly support plan, your team already has technical capacity reserved.
Need a PDF updated?
Send it over.
Need a workflow adjusted?
Send it over.
A script is failing?
We’ll investigate it.
Finance needs a saved search changed?
We’ll take care of it.
You know your monthly budget upfront, and your users know where to go when something needs attention.
Built for NetSuite after go-live.
Your NetSuite implementation may be complete. Your NetSuite environment isn't. Businesses continue to need technical work long after the implementation partner has left.
Your existing NetSuite partner doesn't have to do everything.
You don't have to replace your current NetSuite partner. Use your primary partner for major initiatives and strategic projects. Use SuitePacific when you need experienced hands-on technical support for the ongoing work between those projects.
Different roles. One healthier NetSuite support model.
Predictable support. Experienced people. No full-time hire.
Hiring a NetSuite developer means salary, benefits, recruitment and enough work to justify the role. Project-based consulting means estimates, approvals and unpredictable monthly spending.
A predictable monthly cost.
Experienced NetSuite technical support.
Flexible capacity when you need it.
No full-time technical hire.
No need to negotiate every small request.
Your Monthly Hours
What can you use your Care hours for?
Your monthly allocation can be used across the technical areas your NetSuite environment needs.
Development
SuiteScript, User Events, Client Scripts, Map/Reduce, Suitelets and other custom development.
Automation
Workflows, approvals, business rules and process automation.
Documents
Advanced PDFs, email templates, invoices, statements and other NetSuite-generated documents.
Reporting
Saved Searches, reporting improvements, formulas and technical reporting support.
Customization
Forms, fields, custom records and other NetSuite customizations.
Troubleshooting
Investigating errors, unexpected behavior, failed scripts and configuration issues.
Technical Guidance
Helping your administrators understand technical options, assess changes and make better decisions.
Documentation
Documenting completed technical changes so your team understands what was changed and why.
Start with the support capacity your business needs today. As your technical requirements grow, move to a higher Care plan. No need to hire another developer just because your NetSuite workload increased.
FAQ
Frequently Asked Questions
Do I need to replace my existing NetSuite partner?
No. SuitePacific Care is designed to work alongside your existing NetSuite partner, internal administrator or Finance/Operations team. You can use SuitePacific for ongoing technical work while keeping your existing partner for implementation, strategic consulting or larger projects.
What happens if I don't use all my hours?
Your monthly allocation is reserved for that month's support needs and does not roll over to the following month. This allows us to reserve technical capacity for Care customers throughout the month.
Can I use my hours for different types of NetSuite work?
Yes. Your support allocation can be used across eligible technical services including SuiteScript, workflows, PDFs, reporting, forms, customizations, troubleshooting and technical guidance.
Is this the same as hiring a NetSuite developer?
No. SuitePacific Care gives you access to experienced NetSuite technical professionals without the cost and commitment of hiring a full-time resource.
Can you work with our existing NetSuite partner?
Yes. SuitePacific can work alongside your existing NetSuite resources and handle the ongoing technical work that doesn't require your primary partner.
Is there a long-term contract?
SuitePacific Care starts with a 3-month minimum commitment, followed by month-to-month service. This allows us to understand your NetSuite environment and provide meaningful ongoing support rather than treating every request as a standalone project.
What happens when we need more support than our plan includes?
If your requirements consistently exceed your monthly allocation, we can recommend moving to a higher Care plan or scope additional work separately.
Is this like a fractional NetSuite administrator?
Yes. SuitePacific Care functions as your outsourced NetSuite technical resource: the same specialized expertise as a full-time hire, scoped to the hours your account actually needs each month.
Related services
- Considering a Care plan but want a documented view of your account first? A NetSuite health check gives you a written assessment of what's working, what's at risk, and what needs attention before committing to ongoing support.
- Switching from an existing partner? NetSuite partner replacement covers how the transition works, what stays intact in your account, and how to overlap the handoff cleanly.
- Need a broader overview of what post-go-live support covers and who provides it? NetSuite post-go-live support explains the full scope of what an ongoing technical engagement includes and how pricing works.
Your NetSuite environment deserves ongoing technical care.
Less time negotiating estimates. Less time searching for developers. Less time waiting for small changes. More time running your business.
From $799/month · 3-month minimum, then month-to-month